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SHIPPING POLICY
FAST & FRESH DELIVERY UK-WIDE
We understand that when you order the original Fix Dessert Chocolatier bars, you want them fast and in perfect condition. That's why we prioritize speed and temperature-controlled handling for every order.
1. PROCESSING TIMES
Orders are typically processed within 1-2 business days. During peak periods (holidays or high demand), processing may take up to 3 business days. You will receive an email confirmation once your order has shipped.
2. SHIPPING METHODS & RATES
- Standard UK Shipping: A flat rate of £2.00 applies to most orders.
- 🔥 FREE SHIPPING: We offer free delivery on all orders of 4 or more chocolate bars!
Supported Shipping Carriers:
3. TEMPERATURE CONTROL
Chocolate is delicate. To ensure your bar arrives in pristine condition, we use specialized packaging. Please ensure someone is available to receive the delivery to avoid the package sitting in warm environments or direct sunlight.
Verifiable Cold-Chain Delivery
Unlike standard shipping, we use a medically-tested cold chain process to protect the delicate knafeh and chocolate texture.
Gel Pack Technology
We use food-grade reusable gel packs that maintain 2-8°C for up to 48 hours.
Insulated Thermal Bags
Each order is sealed in double-walled foil insulation to prevent heat transfer.
Next-Day Priority
All products ship via priority overnight courier to ensure minimum time in transit.
Guaranteed Snap
Our cold-chain ensures the chocolate arrives with its signature tempered snap.
4. TRACKING YOUR ORDER
Under Construction
Our automated tracking portal is being built. Currently, tracking numbers are provided manually via email once dispatched through our partners.
HAVE QUESTIONS ABOUT YOUR DELIVERY?
CONTACT OUR TEAM